Easy Ride Experiences
Terms & Conditions
These terms apply to every booking with Easy Ride Experiences (“we”, “us”, “our”). By paying your deposit, you accept them.
1. Bookings & payments
All tours and charters are private and customised. Your itinerary, timings and price are confirmed in writing before you book.
Your booking is confirmed once we receive a 50% deposit and send you a confirmation email.
The balance is paid on the day of your service, by bank transfer or card.
We may contact you a few days before your booking to confirm timings and details.
2. Group size & vehicle
Our bus carries 1 to 11 guests. Larger groups are available on request as a special offer.
We carry a maximum of 4 bikes per booking.
Prices are per group, not per person. If fewer guests travel on the day, the price does not change.
3. Tours & itineraries
Standard tours run a minimum of 5 hours. Extra time is charged at $80 per hour.
All bookings are subject to availability. We recommend booking 5 to 7 days ahead to secure venues and tables.
Venues may change due to weather, season or venue conditions. If a stop is unavailable, we will offer the closest alternative.
Wineries, restaurants and other venues are independent businesses. We are not responsible for their service, products, opening hours or decisions, including a decision to refuse service.
4. What is included
All tours include private air-conditioned door-to-door transport, a dedicated driver for your group, chilled water and soda on board, and coordination of your venue bookings.
5. What is not included
Tastings, meals, drinks and venue fees are not included unless your written itinerary says so.
Pre-booked experiences are paid directly to the venue or to Easy Ride Experiences, as confirmed in your itinerary.
Any stop or extra time added on the day may change the final price.
6. Private charters & transfers
We run private charters to and from restaurants, wineries and events in the Margaret River region.
Perth charters run between Perth and the Margaret River region only, with no stops at venues along the way.
Charters are quoted by distance, time and group size, and depart from and return to our base in Dunsborough.
We operate private charters only. We are not a taxi or rideshare service.
7. Bike shuttles & Cape to Cape support
We provide transport only: we move you, your bikes and your bags, and help with logistics. We do not guide or supervise you on the track.
Riding and walking are recreational activities with an inherent risk of injury. You are responsible for your own fitness, route, navigation and safety while riding or walking.
Bikes, bags and belongings travel at the owner’s risk. To the extent permitted by law, we are not responsible for loss of or damage to bikes, bags or belongings, or for any incident on the track. We recommend you hold your own travel and equipment insurance.
Bikes and bags must be ready at the agreed time and place.
We may change a drop-off or pick-up point for safety, weather or track conditions.
8. Pick-up, delays & no-shows
The phone number and email you give us must be active and monitored on the day.
We wait 15 minutes at your pick-up point at no charge. After that, waiting time is charged at $80 per hour.
If you are not at your pick-up point within 30 minutes and we cannot reach you, the booking is a no-show and no refund applies.
Changes to your pick-up location need at least 72 hours’ notice.
We are not responsible for missed reservations caused by traffic, roadworks, weather or other events outside our control.
9. Changes to your booking
You can move your booking to a new date, subject to availability. Your deposit carries over to the new date.
Changes to your itinerary on the day may change the final price.
10. Cancellations & refunds
72 hours’ notice or more: full refund.
Between 24 and 72 hours’ notice: 50% refund.
Less than 24 hours’ notice: no refund.
Refunds are processed within 5 to 7 business days.
If we cancel because of driver illness, extreme weather, vehicle breakdown or another event outside our control, you receive a full refund or a new date.
11. Safety & conduct
Seatbelts must be worn at all times while the vehicle is moving.
Smoking and vaping are not permitted in the vehicle.
Guests may not bring or consume their own alcohol on board.
Guests must be 18 or older to consume alcohol at venues. We are not responsible for alcohol-related incidents at any venue.
We may refuse to carry an intoxicated guest, or end a tour without refund, if behaviour becomes unsafe, aggressive or disrespectful.
Please tell us about dietary needs, allergies, medical conditions and mobility needs when you enquire. Some itineraries include stairs, caves or uneven paths. Last-minute requests may not be possible.
All our drivers are licensed and follow WA road rules. The driver’s decision on safety is final.
12. Children & pets
Children must be accompanied and supervised by an adult at all times.
We do not supply child seats. Parents or guardians supply and fit their own seat to our anchor points and are responsible for it.
Well-behaved dogs are welcome if you tell us when you book. Owners are responsible for their dog’s behaviour, and for any damage or cleaning it causes.
13. Cleaning & damage
A $250 cleaning fee applies if the vehicle is soiled, including vomit, food, drinks or pet mess.
Damage to the vehicle or a venue caused by a guest is charged at the actual cost of repair.
14. Photos & media
We may take photos or video during your tour and use them on social media and in marketing. If you prefer not to appear, tell us before or during your tour.
15. Lost property
Items left in the vehicle are held for 30 days. We are not responsible for lost or forgotten belongings.
16. Liability
To the extent permitted by law, we are not liable for personal injury, illness, loss or theft of belongings, or any indirect loss, except where caused by our negligence. Where our liability cannot be excluded, it is limited to the price you paid for the booking.
17. Your rights under Australian Consumer Law
Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
18. Events outside our control
We may change, delay or cancel a booking because of extreme weather, bushfire, road closures, illness, vehicle breakdown or other events outside our control. If we cancel, you receive a full refund or a new date.
19. Privacy
We use your details only to manage your booking. We share them only with venues that need them for your reservations, and we never sell them. To access or delete your details, email info@easyridexperiences.com.
20. Changes to these terms & governing law
We may update these terms from time to time. The version on our website when you pay your deposit applies to your booking. These terms are governed by the laws of Western Australia.
Contact: Easy Ride Experiences, Dunsborough WA | Phone 0431 344 610 | Email info@easyridexperiences.com